From placing your first bet to making a withdrawal — everything you need to know, all in one place. Search below or browse the questions directly.
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7jaya supports multiple languages. Currently, the full interface is available in both Bengali and English. To change the language, look for the "Language" option at the top right of the site or in the app settings. Simply select your preferred language from the dropdown and the entire interface switches instantly — no page reload needed. Bengali is set as the default language for users in Bangladesh. You can change the language even without logging in. Customer support is also available in both Bengali and English.
If a match is cancelled or postponed indefinitely, 7jaya settles bets according to its specific policy.
If the match is fully cancelled: The full stake is refunded. This is usually credited back to your account within 6–24 hours of the cancellation announcement.
If a match is abandoned mid-way: For international cricket or football, a result may be considered valid once a certain number of overs or minutes have been completed. For example, in a T20 match, if 5 overs have been bowled and a result is determined via DLS method, bets are settled accordingly.
In uncertain situations: A bet may show as "Pending" or "Suspended" — this typically updates within 48 hours. If you run into any issues, please contact support.
Cricket betting at 7jaya comes in many forms — from beginner-friendly to expert-level. The easiest starting point for new users is Match Winner — Pick which team will win. There are other markets too:
To place a bet: Log in → go to the "Cricket" or "Sports" section → choose a match → select a market → enter your amount → tap "Place Bet". Minimum bet typically starts from ৳50.
Start small with "Match Winner" bets. Once you're comfortable with the markets, then move on to live betting.
By default on 7jaya In Decimal format Odds are displayed as decimals. It's the simplest format — just multiply your stake by the odds to get your total return.
How it's calculated: Total payout = Stake × Odds
Example: odds 1.85, stake ৳1,000 → total payout = ৳1,850. Profit = ৳850.
Another example: odds 3.20, stake ৳500 → total payout = ৳1,600. Profit = ৳1,100.
Higher odds mean a lower chance of winning — but a bigger reward if you do. Odds of 1.01 indicate a near-certain outcome with minimal profit. You can switch to American or Fractional format in your settings.
Completing KYC (Know Your Customer) verification on 7jaya is straightforward and only needs to be done once. Required documents:
Steps:
KYC isn't required for small withdrawals. However, it becomes mandatory for larger withdrawals (generally above ৳5,000) or your first major withdrawal. Getting it done in advance saves you the hassle later.
Once you win a bet, the winnings are added to your 7jaya account balance immediately — as soon as the match result is confirmed. You can then withdraw from there.
Withdrawal time:
To withdraw: log in → go to "Wallet" or "Withdraw" → enter the amount, select your payment method, and submit. Minimum withdrawal is ৳200.
To withdraw from a bonus balance, you must first meet the wagering requirements. Your real money balance can be withdrawn at any time.
There are several possible reasons for an account suspension or lock, and each has a different resolution path.
Temporary lock (due to incorrect password attempts): After 5 consecutive incorrect password attempts, your account is automatically locked for 15–30 minutes. Once that period is over, try again or reset your password.
KYC verification pending: If KYC becomes required for larger transactions, your account may be partially restricted. Complete the KYC process from Settings and the restrictions will be lifted.
If a security concern is flagged: If 7jaya detects unusual login activity or suspicious behavior, it temporarily suspends the account as a security measure. In that case, email support@7jaya.best or verify your identity via live chat — it's usually resolved within 24 hours.
If you notice any suspicious activity on your own account, contact support immediately — this safeguard exists entirely for your protection.
Read through the FAQ to learn more — these are the questions people ask most
If you're new to 7jaya, it's completely normal to have a lot of questions. When will a bKash deposit show up in my account? What happens to my bet if a match is cancelled? How do I read the odds? — these are questions thousands of people ask every day. That's exactly why this FAQ page exists — so you can get instant answers without having to contact support.
There's a common misconception that cricket betting is just about picking the winner. In reality, 7jaya offers a wide range of cricket markets — toss winner, runs in the first over, which batter will score a century, which bowler will take the most wickets. Each market carries different odds, and if you know how to analyze the game, these markets can be incredibly rewarding.
A lot of people are unsure about odds, but decimal odds are actually straightforward — multiply your stake by the odds and you get your total return. For example, a ৳400 bet at odds of 2.50 returns ৳1,000 if you win: your ৳400 stake back plus ৳600 in profit. Lower odds mean a more likely outcome — higher odds mean more risk, but a bigger reward.
A lot of people find KYC a bit frustrating — "Why do I have to submit documents?" — and that's completely understandable. But KYC is actually there to protect you. If someone tries to open a fraudulent account using your number, KYC stops that from happening. It also ensures your money gets back to you, and only you. And the good news: you only need to do it once — never again after that.
7jaya's policy on match cancellations is fair and transparent. If a match is called off due to rain or safety concerns, the full stake is generally refunded. However, if a match has progressed to a certain point and a result is determined under ICC rules, bets are settled accordingly. The full details are in the Terms & Conditions — worth a quick read before opening an account.
Withdrawal time is one of the most frequently asked questions. To be straightforward about it — the 3–15 minutes for bKash applies to accounts with completed KYC. If KYC hasn't been done, larger withdrawals may be held up. Your first withdrawal may also take a bit longer since it goes through a manual review. From the second withdrawal onwards, it's generally much faster.
A lot of people panic when their account gets locked — but it's usually for a straightforward reason, like entering the wrong password too many times or logging in from an unfamiliar location. A quick message to support is typically all it takes, and it's resolved within 6–24 hours. The more detail you provide — your number, a description of the issue — the faster it gets sorted.
For anything not covered in this FAQ, Help Centre or ask us directly in Bangla via live chat. The 7jaya support team is ready to help in plain, straightforward language — no judgment, no matter the question.
Open an account in just 2 minutes, deposit ৳200 via bKash, and make every ball of cricket twice as exciting.
18+ only. Betting can be addictive — please play within your limits.